How a Tier-1 Hospital in Rizal Reduced Work, Saved Time, and Turned Missed Appointments Into a 270% Surge in Consultations in the Middle of the Pandemic.
Philippines
Agimat Health's Kembot grew Consultation appointments +270%.
(Aug 2020 to Dec 2022)
Most hospitals don’t fail because the doctors lack talent. They fail because the system around the doctors keeps misfiring. Missed appointments. Too busy to answer the ringing phone. Confused schedules. Patients who fall through the cracks because no one had 30 spare seconds to send a reminder. It’s death by a thousand micro-inefficiencies.
When we deployed the Agimat Health platform in a Tier-1 hospital in Rizal, that was the bottleneck staring us in the face. In the middle of the Covid-19 pandemic, patients were afraid to even visit the hospital. And the operational machinery was leaking value every single day.
So we fixed the machinery.
We activated an automated appointment-management chatbot—simple in concept, powerful in practice. With a name meant to shake things up, Kembot confirmed schedules, nudged patients before their appointments, and followed up on rescheduling. Simple confirmations. Zero guesswork.
The reaction from the medical staff was immediate. “Where has this been all our lives?” one administrator told us after the first month.
For the first time, doctors weren’t losing half their day to unpredictable (read: low) attendance. Their calendars became stable. Predictable. Trustworthy. And when a doctor can trust their calendar, they can trust their income stream.
From August 2020 to December 2022, consultation appointments didn’t just increase, they surged.
+270% growth!
Just by removing friction and tightening the operational effectiveness of the hospital.
Hospitals often underestimate how much revenue is trapped inside inefficient scheduling. Every missed appointment is professional fees lost, clinical throughput disrupted, and patient outcomes delayed.
By combining automated scheduling with a fully modern EHR/HIS backbone, this Tier-1 hospital unlocked:
This is the future of healthcare operations in the Philippines: not just digitization for its own sake, but durable systems that scale the clinical and financial capacity of hospitals far beyond what they’ve historically been able to achieve.
When you fix the system, the talent inside it can finally perform at its real potential. ✨
Disclaimer: While Agimat Health has succeeded exceptionally for our current users, there's no guarantee it won't have an even bigger impact on your organization.
